JRAuto Tow Privacy Policy
JRAuto Tow is a towing dispatch, driver workflow, and job documentation app for JR Auto Complex operations. This policy explains what information the app handles and how it is used.
Information We Collect
- Account information, such as name, email address, role, and company access.
- Tow job information, such as customer contact details, vehicle details, service status, notes, invoices, payments, and signatures.
- Photos and files that users choose to capture or upload for tow jobs, driver profiles, vehicles, invoices, or documentation.
- Location-related information when used for route, dispatch, pickup, delivery, or job workflow features.
- Device and usage information needed to operate, secure, troubleshoot, and improve the app.
Camera Permission
The app requests camera access so authorized users can take job, vehicle, invoice, driver, license, and related documentation photos. Camera access is used only when a user chooses a photo workflow in the app.
How Information Is Used
- To create, assign, complete, invoice, and document towing jobs.
- To support dispatcher, driver, manager, and customer service workflows.
- To maintain account security, audit activity, and prevent unauthorized access.
- To provide support, troubleshoot issues, and improve reliability.
Sharing
Information may be available to authorized users within the same company account. We may also use service providers for hosting, storage, email, maps, payment processing, diagnostics, or other app operations. We do not sell personal information or use it for third-party advertising.
Data Retention and Deletion
Records are retained as needed for towing operations, business records, legal obligations, security, and backups. To request access, correction, or deletion of information, contact us using the details below. Some records may need to be retained where required for legitimate business, accounting, safety, or legal reasons.
Security
We use reasonable administrative, technical, and organizational safeguards to protect app data. No internet-connected system can be guaranteed to be completely secure.
Contact
For privacy questions or requests, contact JR Auto Complex at office@jrautocomplex.com.